As a Customer Success Manager at Demo2, you will play a key role in identifying and addressing customer needs, growing the customer base, and fostering long-term customer relationships. Your primary goal will be to identify opportunities to help customers get the most from our product and increase user adoption, retention, and revenue growth.

You will work closely with cross-functional teams, including product, sales, and marketing, to identify and develop solutions to enhance customer outcomes. Your success will be measured by customer satisfaction ratings, retention rates, and revenue growth.

Skills & Qualification

• Strategic planning and execution to achieve customer success objectives

• Excellent communication and relationship-building skills to effectively engage with customers

• Strong analytical and problem-solving skills to identify customer pain points and opportunities

• Proficiency in CRM software, such as Salesforce, to manage customer interactions and data

• Experience with product management and development processes

• Ability to work in a fast-paced environment and adapt to changing priorities

• Strong attention to detail and ability to track and analyze customer data

• Familiarity with customer success platforms and tools

Responsibilities

• Manage customer onboarding to ensure successful adoption of our product and achieve high satisfaction ratings, working in close collaboration with cross-functional teams to identify and address potential customer challenges.

• Conduct regular business reviews to understand customer needs, goals, and challenges and develop tailored solutions to meet those needs, collaborating with internal teams to drive business growth.

• Develop, implement, and maintain customized customer success plans to drive customer engagement, retention, and revenue growth, leveraging data and insights to inform strategy.

• Collaborate with product teams to identify feature enhancements and new product opportunities to address customer needs and drive business growth.

• Act as a customer advocate, escalating issues and concerns to ensure timely resolution and maintaining a high level of customer satisfaction.

• Develop and maintain sales and marketing relationships, collaborating with teams to drive customer growth and revenue growth.

• Develop strategic plans to address customer growth, revenue growth, and retention opportunities, tracking key metrics to measure progress.

• Act as a knowledge-sharing partner to colleagues, providing insights and expertise in customer success and growth strategies.

• Continuously monitor and assess customer satisfaction, retention, and revenue growth, adapting strategies and processes as needed to ensure success.