About Job

Tech Support position at Demo2 involves providing technical assistance and support to customers who are using software, hardware, or other computer systems. The role requires troubleshooting problems and guiding users through the steps to resolve their issues efficiently.

Skills & Qualification

• Excellent problem-solving skills to analyze issues and come up with effective solutions.

• Strong communication skills to interact with customers and explain technical solutions in a clear manner.

• Detail-oriented approach to ensure accuracy in diagnosing and resolving technical problems.

• Ability to work well under pressure and handle multiple tasks simultaneously.

• Technical knowledge in computer systems, software, and hardware to provide accurate support.

• Customer service experience to deliver high-quality assistance and maintain customer satisfaction.

Responsibilities

• Provide technical support to customers via phone, email, or in person, addressing their queries and issues promptly.

• Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.

• Escalate unresolved problems to the appropriate personnel for efficient resolution.

• Document technical support processes, solutions, and customer interactions for future reference.

• Collaborate with the technical team to improve product functionality and resolve recurring issues.

• Lead training sessions for customers to enhance their understanding of the product and its features.